At DULAA, we aim to deliver your orders safely and on time. Please read our Shipping Policy to understand how your orders are processed, shipped, and delivered.

1. Shipping Locations

We currently ship all over India.
International shipping will be introduced soon.

2. Order Processing Time

• All orders are processed within 3–7 working days.
• Orders that include customization or stitching may take the full processing duration.
• Ready-made products may be shipped earlier depending on availability.
• Orders are not processed on Sundays or public holidays.

3. Shipping Time

After dispatch, delivery usually takes:

• 4–8 working days depending on your location, pincode accessibility, and courier services.

Please note: rural or remote locations may need additional transit time.

4. Shipping Charges

• Free Shipping on all orders above ₹999.
• For orders below ₹999, a shipping fee of ₹60 will be applied at checkout.

5. Order Tracking

Once your order is shipped:

• You will receive a tracking number via SMS or Email.
• You can use this number to track your order until delivery.

6. Delivery Delays

Delivery may be delayed due to:

• Festivals or peak season
• Weather conditions
• Logistics/courier issues
• Operational delays beyond our control

We will keep you informed if we become aware of any potential delays.

7. Incorrect Address / Failed Delivery

If the courier is unable to deliver because of:

• Wrong or incomplete address
• No response from customer
• Repeated failed delivery attempts

The order may be returned to us. Re-delivery may require an additional shipping fee.

8. Packaging & Safety

All items are packed securely to prevent damage during transit. If your package arrives damaged, please contact us within 48 hours with clear photos.

9. Contact Us

For any shipping-related questions, feel free to reach out:
📱 WhatsApp/Phone: [9003591123]