Welcome to [Dulaah] (“we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [https://dulaah.com/] (the “Site”) and purchase products from our online store.
1. Definitions
- “Personal Data” means information relating to an identified or identifiable natural person.
- “You” or “User” means a visitor to our Site or a customer.
- “Processing” means any operation performed on Personal Data (collection, storage, usage, transfer, etc).
2. Data We Collect
We may collect the following categories of Personal Data from you:
- Contact information: name, email address, postal address, phone number.
- Account data: username, password (if you create an account).
- Transaction and billing data: payment information, shipping information, order history.
- Technical data: IP address, device type, browser type, access times.
- Marketing & cookies data: preferences, interaction with our emails, cookies/analytics.
3. How We Use Your Data
We use your Personal Data for purposes including:
- To provide and manage your account.
- To process and fulfil your orders, manage shipping and delivery.
- To respond to your inquiries, provide customer support.
- To send you marketing communications (only if you’ve consented).
- To improve our website, products and services (via analytics).
- To comply with legal obligations (tax, GST, consumer rights, etc).
4. Legal Basis for Processing
Under applicable law (Digital Personal Data Protection Act, 2023 and related rules in India) we rely on:
- Your consent (e.g., when you subscribe to marketing).
- Performance of a contract (e.g., to fulfil your order).
- Compliance with legal obligations.
- Our legitimate interests (e.g., improving our services, preventing fraud), provided such processing does not override your rights.
5. Cookies and Similar Technologies
We use cookies, web beacons, and tracking technologies to collect technical and usage data to improve user experience, for analytics and marketing purposes. You may disable cookies via your browser settings — please note some parts of the Site may then not function properly.
6. Disclosure of Your Data
We may share your Personal Data with:
- Service providers/partners (payment gateways, logistics/shipping providers, marketing platforms) who assist us in running the Site and fulfilling orders.
- Legal or regulatory authorities as required by law.
- In the event of business transfer/merger, your data may be transferred to the new entity (with notice).
7. Cross-Border Transfers
Your data may be processed in or transferred to countries outside India (if our service providers are located abroad). We will ensure appropriate safeguards in such transfers in accordance with applicable law.
8. Data Retention
We will keep your Personal Data for as long as necessary to fulfil the purposes above, for legal or business purposes (for example, tax and accounting compliance). When no longer needed, we will securely delete or anonymise the data.
9. Your Rights
Under applicable law you have rights including:
- To access your Personal Data.
- To correct, update or erase your Personal Data.
- To withdraw consent at any time (for processing based on consent).
- To lodge a complaint with the relevant authority.
If you wish to exercise any of these rights, please contact us at the details below.
10. Security
We implement appropriate technical and organisational measures to safeguard your Personal Data, but please remember that no system is completely secure.
11. Children
Our Site is not directed at children (under 18 years) and we do not knowingly collect Personal Data from children. If you believe we have collected data of a child without parental consent, please contact us.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date will be revised accordingly. We encourage you to review the Policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
[9003591123]
